Refund Policy

Welcome to On-lina's Refund Policy. This policy outlines the terms and conditions under which refunds will be provided for our products and services. By using our website and making a purchase, you agree to adhere to the following refund policy:

Digital Products

For digital products such as downloadable software, ebooks, or online courses, we offer a [X]-day money-back guarantee. If you are not satisfied with your purchase, you may request a refund within [X] days from the date of purchase. To initiate the refund process, please contact our customer support team at [support email]. Once your refund request is received and processed, we will issue a refund to the original payment method.

Physical Products

For physical products such as merchandise or tangible goods, we offer returns and refunds under the following conditions:

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within [X] days of receiving the item. We will require photo evidence of the damage or defect. Once verified, we will either send you a replacement or issue a refund, based on your preference.

Returns Due to Change of Mind

If you decide to return a physical product due to a change of mind, you may do so within [X] days of receiving the item. The product must be in its original condition, unopened, and unused. You will be responsible for return shipping costs. Once the returned item is received and inspected, we will issue a refund for the product cost, excluding the original shipping charges.

Services

For services such as consulting, coaching, or other personalized offerings, our refund policy varies based on the nature of the service. Please refer to the specific service agreement or contract for detailed refund terms.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at [support email] and provide your order details.
2. Specify the reason for your refund request, including any relevant details or evidence.
3. Our team will review your request and respond within [X] business days with further instructions.

Please note that refunds are processed within [X] business days from the date of approval and may take additional time to reflect in your account depending on your payment method.

Modifications to Refund Policy

On-lina reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to stay informed about our refund procedures.

Contact Us

If you have any questions or concerns about our refund policy, please contact our customer support team at support@on-lina.com. We are here to assist you and ensure your satisfaction with our products and services.